Good questions. Clear answers.
Everything to know before requesting your store audit.
What do I receive for R99.99?
One personalized PDF report covering first impressions, product pages, trust and credibility, mobile usability and checkout friction. It includes five prioritized actions. The fee is a one-time payment for one store, not a subscription.
Does StoreFix automatically analyse my URL?
No. This version is a manual service. A person reviews your public store and prepares the report. The form only collects your details; it does not scan your URL or generate an AI report.
How long does it take?
The expected turnaround is within two business days after your payment is manually verified. Business days exclude weekends and South African public holidays. A password-protected or unavailable store may delay the review.
How do I pay, and when is payment confirmed?
After your request is saved, you see an order summary and the Yoco payment option. Payments remain unavailable until the owner adds their link. When available, pay R99.99 and keep your receipt. Clicking a payment button or returning from Yoco never counts as confirmation. We verify the payment manually before work starts.
Does it work for stores that aren’t on Shopify?
Yes. Shopify, WooCommerce, Wix, Squarespace and other ecommerce platforms are welcome, provided the store is publicly accessible. The review focuses on the customer experience rather than platform-specific code.
Do you need my password or customer information?
No. Do not send passwords, access tokens, payment card details or customer data. We review only the public storefront and visible checkout journey, without completing a purchase.
Will you make the changes or guarantee more sales?
No. This service provides recommendations, not implementation. You decide what to change and may need help from your developer. No sales, revenue or conversion outcome is promised.
What if my store is unavailable or I need to cancel?
Contact us with your order reference before the review begins. We will confirm whether the store can be reviewed and discuss cancellation or a refund for work that has not started. If we cannot provide the paid review, we will arrange a refund. This does not limit rights under applicable consumer law.
How are my details used?
Your store URL, business context and email are stored privately to fulfill your request and respond to service questions. They are not shown publicly or used for marketing without your consent. Send a contact request if you need your details corrected or deleted, subject to any legally required record retention.
Will I get an automatic confirmation email?
Not in this version. Save or print the order summary and keep your order reference. Your reviewer sends the finished report manually by email after verifying payment and completing the review.
Still have a question? Contact StoreFix.